1. WEBSITE www.smrekomaz.eu

The website www.smrekomaz is owned by MOCU, Mojca Poje s.p., Roška cesta 1, 1330 Kočevje, represented by Mojca Poje; Registration No .: 869501600; main activity code: 20,420; VAT ID: 92126014 (not VAT liable). mailto:info@mocu.si, mobile number 069 703 754. 

  1. PROVIDER

MOCU, Mojca Poje s.p., Roška cesta 1, 1330 Kočevje is a provider who sells a product to a customer, manufactures a product for him or performs a service to his order.

The contractor is obliged to issue an invoice for the sold product or service. It is the buyer's responsibility to take over the invoice and save it. (LINK

  1. ESTIMATED DELIVERY TIME

The estimated delivery time of the confirmed order is within 8 (eight) working days after receiving the advance payment. The Contractor undertakes to order the material for production immediately upon receipt of the advance payment.

  1. EXPECTED PROCESSING TIME

The estimated deadline for the execution of the order is within 8 days from the start of work, provided that the ordered materials are delivered on time by the suppliers. Due to illness and / or injury, the Contractor reserves the right to extend the deadline for the execution of works. The Contractor shall not be liable for any delay caused by third parties or for reasons on the part of the Contracting Authority.

  1. PLACE OF DELIVERY

The place of delivery is to the address provided by the customer. International orders will be processed individually.

  1. DELIVERY TIME

Delivery time is during the contractor's business hours and in accordance with the customer's agreement. The Contractor is not responsible for delays if the Client is not available to pick up the ordered product at the agreed time and place.

  1. PAYMENT TERMS

The order is confirmed by transferring an advance to the current account of the contractor number SI56 6100 0002 4443 183 (Delavska hranilnica) in the amount of the approximate total price and postage, unless otherwise agreed. Payment for the order is also possible in cash upon receipt by the postal courier, with an additional cost of + EUR 1,9. 

  1. VALID OFFER

Offer is valid for 5 (five) days from the service or receipt by the addressee.

  1. OFFER ACCEPTANCE

The offer is accepted when the contractor receives a statement from the contracting authority that it accepts the offer (in writing by ordinary mail or e-mail). The transfer of the entire advance payment by the addressee of the tender shall also be considered a statement of acceptance of the tender. Acceptance of the tender may be withdrawn if the Contractor receives a declaration of withdrawal before or at the same time as the acceptance declaration.

If the addressee's response to the tender expresses acceptance, but at the same time proposes changes and / or additions to the essential components of the tender (contract) relating to the price, the addressee shall be deemed to reject the tender and submit his tender to the contractor.

All other changes and / or additions submitted with the statement of acceptance of the bid shall keep the original bid of the contractor valid. If the contractor does not object to the proposed changes and / or additions, the contract is concluded in accordance with the content of the original contractor's offer and with the changes or amendments specified in the statement of acceptance of the tender.

By accepting the offer and / or transferring the entire advance payment by the addressee, it is considered that the contractor and the addressee have agreed on the essential components of the contract and at the time of receipt of the statement and / or transfer of the advance payment and / or supplemented) bids of the contractor, so changes to the contract from the moment of concluding the contract without the prior agreement of the parties are no longer possible.

  1. CONTRACT WITHDRAWAL

The photographs on the website www.smrekomaz.eu are symbolic in nature, displayed for the purpose of notification and do not represent the contractor's serial production. The customer does not have the right to unilaterally withdraw from the contract and return the already transferred funds for the manufacture of the product to order, ie. for goods made to his instructions and tailored to his personal needs and preferences. Also, the return of the product is not possible if the cosmetic product has already been used, opened or there are visible signs of use on it. Return of the product is only acceptable if the product is returned in its original packaging, without damage and without visible signs of use.

  1. WARRANTY AND COMPLAINT

In accordance with the applicable legislation, the contractor offers a guarantee for a faultless product or service.

The complaint or complaint procedure is regulated by the parties in writing via (electronic or ordinary mail) and within 14 (fourteen) days from the final acceptance of the product. In the event of a complaint, the customer may request repair or elimination of defects in the product, which is manufactured according to his instructions and adapted to his personal needs, taking into account instructions for use, product maintenance, legal restrictions, instructions of manufacturers of used (semi) products and customs and professional standards. tolerances due to the treatment of materials on the color, structure and final shape of the product. The costs of returning the product are borne by the buyer of the product or the customer of the services. Acceptance of a visibly damaged product must be refused immediately and the findings of the damage must be communicated to the contractor; otherwise, the contractor does not assume any responsibility for the damage and / or faultless operation or. use of the product. The Contractor also assumes no responsibility for damage caused by improper or negligent use, improper or non-recommended maintenance of the final product, non-recommended exposure to weather, third party interventions or mechanical damage caused by the customer or third parties.

  1. PROTECTION OF PERSONAL DATA

Provider undertakes to protect, collect and use all acquired personal data of Client only for the purposes and in the manner prescribed by the law governing the protection of personal data.

   13APPLICATION OF LAW CONFLICT SOLVING

For all other issues that are not addressed in the content of the offer in question, in addition to the provisions of the Code governing obligations, the provisions of the law governing consumer protection and the provisions of other applicable regulations shall apply.

Online Dispute Resolution Form available on the European Online Dispute Resolution Platform (SRPS): LINK.

  1. RESOLVING DISPUTES

In order to resolve any disputes arising from the acceptance of the offer in question, the Contractor shall propose an amicable settlement and in a peaceful manner, otherwise a court with substantive jurisdiction in Kočevje shall propose the settlement of disputes.

  1. PHOTOGRAPHS

Photographs on the website www.smrekomaz.eu are symbolic in nature, displayed for the purpose of notification and do not represent serial production. Any copying and use of photos and content without the knowledge of the owner and author of the content is prohibited.

  1. FILLING PACKAGING

Spruce ointment is a spruce ointment that is registered and manufactured in accordance with the principles of good manufacturing practice. An electronic notification of a cosmetic product was also made via the online Cosmetic Products Notification Portal (CPNP).

The filling of Smrekomaz packaging is done manually and is not a product of mass production. Each pot is cleaned and filled by my own hand. Deviations in the amount of content may occur.

Kočevje, 13th August 2020

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