1. WEBSITE www.smrekomaz.eu

The website www.smrekomaz is owned by SMREKOMAZ, Mojca Poje s.p., Roška cesta 1, 1330 Kočevje, represented by Mojca Poje; registry number: 869501600; main activity code: 20,420; tax number 92126014 (atypical VAT taxpayer, we do not charge Slovenian VAT, we do business without a stamp); e-mail address: info@smrekomaz.eu, mobile number 069 703 754. 

  1. PROVIDER

SMREKOMAZ, Mojca Poje s.p., Roška cesta 1, 1330 Kočevje is a provider who sells a product to a customer, manufactures a product for him or performs a service to his order.

The contractor is obliged to issue an invoice for the sold product or service. It is the buyer's responsibility to take over the invoice and save it. (LINK) 

  1. ESTIMATED DELIVERY TIME

The estimated delivery time of the confirmed order is within 8 (eight) working days after receiving the advance payment. The Contractor undertakes to order the material for production immediately upon receipt of the advance payment.

  1. EXPECTED PROCESSING TIME

The estimated deadline for the execution of the order is within 8 days from the start of work, provided that the ordered materials are delivered on time by the suppliers. Due to illness and / or injury, the Contractor reserves the right to extend the deadline for the execution of works. The Contractor shall not be liable for any delay caused by third parties or for reasons on the part of the Contracting Authority.

  1. PLACE OF DELIVERY

The place of delivery is the address provided by the client. In the case of personal sale is the place of delivery the location of personal exchange of payment and personal delivery of the purchase. International orders will be processed individually.

  1. DELIVERY TIME

Delivery time is during the contractor's business hours and in accordance with the customer's agreement. The Contractor is not responsible for delays if the Client is not available to pick up the ordered product at the agreed time and place.

  1. PAYMENT TERMS

The order is confirmed by a prepayment transfer to the contractor's current account number SI56 6100 0002 4443 183 (Delavska hranilnica d.d.) in the amount of the approximate total price and postage with processing, unless otherwise agreed. It is also possible to pay for the order by cash on delivery to the postal courier, whereby an additional cost of + 1.95 EUR is incurred in addition to the postage. 

  1. VALID OFFER

Offer is valid for 5 (five) days from the service or receipt by the addressee.

  1. OFFER ACCEPTANCE

The offer is accepted when the contractor receives a statement from the contracting authority that it accepts the offer (in writing by ordinary mail or e-mail). The transfer of the entire advance payment by the addressee of the tender shall also be considered a statement of acceptance of the tender. Acceptance of the tender may be withdrawn if the Contractor receives a declaration of withdrawal before or at the same time as the acceptance declaration.

If the addressee's response to the tender expresses acceptance, but at the same time proposes changes and / or additions to the essential components of the tender (contract) relating to the price, the addressee shall be deemed to reject the tender and submit his tender to the contractor.

All other changes and / or additions submitted with the statement of acceptance of the bid shall keep the original bid of the contractor valid. If the contractor does not object to the proposed changes and / or additions, the contract is concluded in accordance with the content of the original contractor's offer and with the changes or amendments specified in the statement of acceptance of the tender.

By accepting the offer and / or transferring the entire advance payment by the addressee, it is considered that the contractor and the addressee have agreed on the essential components of the contract and at the time of receipt of the statement and / or transfer of the advance payment and / or supplemented) bids of the contractor, so changes to the contract from the moment of concluding the contract without the prior agreement of the parties are no longer possible.

In the case of personal sales in the field, the "seen bought" principle applies. The purchase is concluded when the buyer submits the payment and at the same time receives the product and the invoice for the completed purchase. At the same time, both the buyer and the seller agree that they are both aware of the deadline and method of possible return of the product. The return of the product is acceptable within 8 days from the issue of the invoice, if the product is returned in its original packaging, has not been opened, is undamaged and has no visible and tangible signs of use. 

  1. CONTRACT WITHDRAWAL

The photographs on the website www.smrekomaz.eu are symbolic in nature, displayed for the purpose of notification and do not represent the contractor's serial production. The customer does not have the right to unilaterally withdraw from the contract and return the already transferred funds for the manufacture of the product to order, ie. for goods made to his instructions and tailored to his personal needs and preferences. Also, the return of the product is not possible if the cosmetic product has already been used, opened or there are visible signs of use on it. Return of the product is only acceptable if the product is returned in its original packaging, without damage and without visible signs of use.

  1. WARRANTY AND COMPLAINT

In accordance with the applicable legislation, the contractor offers a guarantee for a faultless product or service.

The complaint or complaint procedure is regulated by the parties in writing via (electronic or ordinary mail) and within 14 (fourteen) days from the final acceptance of the product. In the event of a complaint, the customer may request repair or elimination of defects in the product, which is manufactured according to his instructions and adapted to his personal needs, taking into account instructions for use, product maintenance, legal restrictions, instructions of manufacturers of used (semi) products and customs and professional standards. tolerances due to the treatment of materials on the color, structure and final shape of the product. The costs of returning the product are borne by the buyer of the product or the customer of the services. Acceptance of a visibly damaged product must be refused immediately and the findings of the damage must be communicated to the contractor; otherwise, the contractor does not assume any responsibility for the damage and / or faultless operation or. use of the product. The Contractor also assumes no responsibility for damage caused by improper or negligent use, improper or non-recommended maintenance of the final product, non-recommended exposure to weather, third party interventions or mechanical damage caused by the customer or third parties.

  1. PROTECTION OF PERSONAL DATA

The contractor undertakes that all obtained personal data of the client (first and last name, delivery address, e-mail address, contact phone number, account number and order number) protected, collected and used only for the purposes and manner prescribed with the valid Personal Data Protection Act. The contractor undertakes that the personal data obtained through the website www.smrekomaz.eu will remain entirely in the property of the contractor and will not be handed over to unauthorized persons.

   13. APPLICATION OF LAW CONFLICT SOLVING

For all other issues that are not addressed in the content of the offer in question, in addition to the provisions of the Code governing obligations, the provisions of the law governing consumer protection and the provisions of other applicable regulations shall apply.

Online Dispute Resolution Form available on the European Online Dispute Resolution Platform (SRPS): LINK.

  1. RESOLVING DISPUTES

In order to resolve any disputes arising from the acceptance of the offer in question, the Contractor shall propose an amicable settlement and in a peaceful manner, otherwise a court with substantive jurisdiction in Kočevje shall propose the settlement of disputes.

  1. PHOTOGRAPHS

The photos on the website www.smrekomaz.eu are symbolic, shown for the purpose of information and do not represent serial production. Any copying and use of photos and content without the knowledge of the owner and author of the content is prohibited.

  1. FILLING PACKAGING

Smrekomaz products are certified, registered, protected and manufactured in accordance with the principles of good manufacturing practice. Electronic notification of the cosmetic product was also carried out via the online notification portal for cosmetic products (Cosmetic Products Notification Portal, CPNP). 

The packaging of our products is filled manually and they are not a mass-produced product. Each pot is cleaned and filled by hand. Variations in the amount of content may occur.

Kočevje, 1.8.2022 

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